We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days) options at checkout. All orders are carefully packaged and shipped from our facility in York, PA. You'll receive a tracking number via email as soon as your order ships, so you can monitor its progress every step of the way.

We want you to be completely satisfied with your Crafted Companions purchase. If you're not happy with your order, you can return or exchange items within 30 days of purchase. Items must be in original condition with all packaging. Simply contact our customer service team to initiate a return, and we'll provide you with a prepaid shipping label. Refunds are processed within 5-7 business days of receiving your return.

All Crafted Companions products are made with high-quality, sustainable materials. We prioritize eco-friendly fabrics, non-toxic dyes, and responsibly sourced components. Each product is handcrafted with attention to detail and durability. We're committed to creating toys and companions that are safe for children and gentle on the environment. For specific material information about a particular product, please check the product description or contact us directly.

Yes! We love creating personalized companions. Many of our products can be customized with names, colors, or special features. Custom orders typically take 2-3 weeks to complete, depending on the complexity of your request. To discuss customization options, please reach out to our team at the email address provided in our footer. We'll work with you to bring your vision to life.